Club Monaco

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3.9

( 8 reviews )

Fashion, Women's Clothing, Men's Clothing

Open 10:00 AM - 07:00 PM See Hours

1000 Saint-Catherine St W, Montreal, Quebec H3B 3S3, Canada +1 5148-719-841

Club Monaco St. Catherine Street is a renowned brand that has gained recognition for its unique fashion offerings. With its prime location on St. Catherine Street, it has become a go-to destination for fashion enthusiasts looking for trendy and sophisticated clothing options. The brand is known for its chic and minimalistic designs, catering to both men and women who appreciate timeless style. Club Monaco St. Catherine Street prides itself on providing exceptional customer service, ensuring that every individual who walks through their doors has a positive and enjoyable shopping experience. The brand's dedicated team of professionals constantly strives to create a welcoming and luxurious environment, making customers feel valued and appreciated. With its carefully curated collections and attention to detail, Club Monaco St. Catherine Street has emerged as a sought-after brand for fashion-forward individuals seeking high-quality apparel.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service options
- In-store shopping

Reviews

3.9/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Ka ho

March 22, 2024

Purchased a $470 CAD cashmere sweater and in four weeks the same sweater cost $200 CAD. Went to the store and asked the store manager Dino for a price adjustment considering the significant drop. Dino first agreed to adjust the price and quickly changed his mind when I didn’t have a receipt. I had already told him I didn’t have the receipt. He refused to look up the receipt in the system saying it would take too long. Then stating that four weeks was too long (even though I was within the return policy). Dino compared the price change to fluctuating gas prices and told me to live and learn. When I called the customer service line they said the store manager has the authority to make the price change given I was within the return policy. Horrible customer service. Losing a customer over $200 is senseless. Spend your money on a brand that stands up for quality and customer service. Not a place that fluctuates prices week by week and doesn’t take care of their consumer.

Free dom

March 22, 2024

The men's section in the basement looks good with a great variety of merchandise. The quality of the fabrics is great. There's also a little coffee shop inside. Unfortunately, there are more sales online than in-store so online shopping trumps in-person shopping.

Lia threatt

March 22, 2024

Spent 1300$ only to find out the website is 30% off in October. The manager refused to price adjust, with a nasty attitude. I will be returning my purchase and have placed a formal complaint about this. Terrible customer service at this store. Shame on you.

Lydia stephen devine

March 22, 2024

Very bad experience I made an order two weeks ago no confirmation email no news nothing I have to call them hundreds times to get any information about the shipment no news they are lost first and last time ever order from them. They are unprofessional and it’s a very disappointed experience from brand like club monaco.

Carol vinson

March 22, 2024

Very very bad experience: my friend gave me a pair of trousers he bought at this store, and since it was too small, I took it and asked for a size change. Their manager (a 40 ys old lady) said that you have to exchange it on the same day. Since we couldn't find a suitable one, we asked if we could exchange it for a gift card, she said, no, it will be invalid if you don't use it today. So I have to buy something i don't need so much . Very illogical and rude solution. Something wrong with her logical sense.

Melissa saady

March 22, 2024

The first time I’ve ordered online, will also be my LAST time! No plans on setting foot in any of their stores! I can’t believe how little professionalism and care they show towards their customers. I’m so disappointed! Out of 6 items that I’ve ordered, only two arrived. Five days later of my order arriving, they notified me via email saying the rest of my order will NOT be delivered to me due to website issues. Never was there a mention of a reimbursement nor a reimbursement on my credit card bill… Yet! My order was shipped to another address than the one I provided. They’ve typed the wrong postal code and it was sent elsewhere. While many of my items will clearly not be sent to me and I was super excited about those items, Club Monaco never offered to send them once their website works or any care to make a customer happy instead of unhappy! Why should I care about your store when you don’t care about me as a customer. Off I go to your competitors!

Nata bug

March 22, 2024

I’ll never come back again!!! I found a small hole in the pants I bought a few days ago in this store. I thought it’s because the thread is loose and very easy for them to fix. So I went back to exchange. The store manager hinted that I made the hole myself. It’s completely unacceptable. I have never worn this pants. What would make me get a hole in it and spend time to get back to change it?! Prepare to be humiliated if you buy something here.